Innovative health and wellness company, whose focus is prioritizing clean label products.

• Developed, maintained, and optimized front-end content using modern CMS platforms like ContentStack and PimCore
• Applied SEO best practices to improve organic search performance and user engagement
• Partnered with cross-functional teams (creative, IT, marketing) to implement technical updates and ensure brand consistency
• Enhanced user experience through iterative content revisions

Marketing company that helps insurance agents grow their business by driving new revenue from current customers.

• Optimized team performance by analyzing CRM data, coaching staff on complex issue resolution, adjusting schedules to meet forecasted demand, and addressing performance gaps to maintain productivity targets
• Reported and tracked software issues via Jira Service Management, collaborating directly with developers to resolve bugs and enhance system stability
• Contributed to technical hiring processes by screening candidates for both cultural alignment and technical proficiency

Home security company whose goal is to make home control easier while increasing the convenience, and security.

• Proactively contacted customers with severely overdue accounts to recover lost revenue and maintain positive client relationships
• Negotiated repayment plans with account holders to reduce outstanding balances and minimize collections receivables
• Managed high-volume outreach, engaging with approximately 40 account holders daily to drive account resolution